With the information provided by you we can solve this together. If vital information is missing we have to go back to you requesting the information. Do NOT power off the printer before you take the backup.ĭepending on the log level, the backup contains data for some days to some hours Take the backup immediately after you observe the issue. With the logs we may be able to reconstruct the chain of events leading to the issue to be solved.Įxpect that we request the backup for each support case. It contains the printer settings and log files.
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